SignageTubeManaging Logfiles in SignageTube
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Applicable to SignageTube Live
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SignageTube provides flexible options for controlling how diagnostic logfiles are handled. By default, the system keeps 15 days of logs in a standard user folder to support troubleshooting. However, you can easily customize the retention period, change the storage location, or disable logging entirely through simple registry settings.
This guide walks you through where to find logfiles and how to configure these options to fine-tune logfile behavior for your specific environment.
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Default Logfile Location
By default, SignageTube Live stores its logfiles in the following directory:%appdata%\INSYNCR\SignageTube Live%appdata%\INSYNCR\SignageTube Live Designer (standalone)
You can paste this path directly into your Windows Explorer address bar to navigate to the folder.
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Changing the Logfile Folder Location
In environments where user profiles have storage restrictions or where logs need to be centralized, you can specify a custom folder for storing logfiles. This is done by adding a registry value that points to your desired directory.
Where to Configure the Log Folder Path
You can define the custom log folder path at the following registry levels:
|
Scope |
Registry Path |
Applies To |
|---|---|---|
|
All users – all SignageTube products |
|
System-wide |
|
Current user – all SignageTube products |
|
Only the logged-in user |
|
Current user – specific product |
|
One specific SignageTube product |
Replace [PRODUCT] with the specific product name, such as SignageTube Live.
How to Set a Custom Log Folder
- Open Start → Run, type regedit, and press OK to open the Registry Editor.
- Navigate to the registry path that matches your desired scope.
- If the
INSYNCRorSignageTube Livekey does not exist, create it by right-clicking the parent key and selecting New → Key. - In the right-hand pane, create a new String Value and name it LogFilePath.
- Double-click LogFilePath and set its value to the full path of the folder where you want logs to be saved (e.g.,
C:\SignageTubeLogs). - Close the Registry Editor.
SignageTube will begin writing new logfiles to this specified directory. Ensure that the application has the necessary permissions to write to the chosen folder.
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Adjusting the Number of Days SignageTube Keeps Logfiles
SignageTube creates a new logfile each day to help with diagnostics and support. By default, the system automatically retains 15 days of history and removes older files during the nightly cleanup cycle.
If your environment requires a shorter or longer retention period, you can override the default by adding a registry value. This allows you to fine‑tune how much historical data SignageTube keeps.
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Where to Configure Retention
You can define the retention period at three different registry levels:
| Scope | Registry Path | Applies To |
| All users – all SignageTube products | HKEY_LOCAL_MACHINE\Software\INSYNCR\NumberLogFiles | System‑wide |
| Current user – all SignageTube products | HKEY_CURRENT_USER\Software\INSYNCR\NumberLogFiles | Only the logged‑in user |
| Current user – specific product | HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\NumberLogFiles | One SignageTube product only |
Replace [PRODUCT] with the product name, like SignageTube Live or SignageTube Live Designer (standalone).
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How to Set the Retention Value
- Open Start → Run, type regedit, and press OK.
- Navigate to the registry path that matches your desired scope.
- If the SignageTube key does not exist, create it.
- In the right pane, create a new DWORD (32‑bit) Value named: NumberLogFiles
- Set its value to the number of days you want to keep (e.g., 7, 30, 60).
- Close the Registry Editor.
SignageTube will automatically remove logfiles older than the configured number of days during its next cleanup cycle.
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Disabling Logfile Generation Entirely
In some environments—especially those with strict storage limits or where logging is not required—you may want to disable logfile creation altogether. SignageTube allows this through a simple registry flag.
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Where to Disable Logging
You can disable logging at the same three levels as retention:
| Scope | Registry Path | Effect |
| All users – all SignageTube products | HKEY_LOCAL_MACHINE\Software\INSYNCR\NoLogFiles | Disables logging system‑wide |
| Current user – all SignageTube products | HKEY_CURRENT_USER\Software\INSYNCR\NoLogFiles | Disables logging for the logged‑in user |
| Current user – specific product | HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\NoLogFiles | Disables logging for one product |
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How to Disable Logging
- Open Start → Run, type regedit, and press OK.
- Navigate to the appropriate registry path.
- Create the SignageTube key if it does not exist.
- Create a new DWORD (32‑bit) Value named: NoLogFiles
- Set the value to:
- 1 → Disable logfile generation
- 0 → Enable logfile generation (default)
- Close the Registry Editor.
Once enabled, SignageTube will stop creating new logfiles immediately.
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