SignageTube
Support
If your screen is offline or empty, check these four things. First, look at the status on the player card. Online means it's talking to the server. If it's offline, check the device behind the TV. Is it on, and connected to the internet? A company firewall can block it too. Second, is the screen online but empty? It may have nothing assigned. Send it a playlist. Third, check the schedule. A playlist only plays inside its dates and hours. Fourth, look at the live picture on the card. It shows you what the screen is really playing. Still stuck? Email info@signagetube.com with a screenshot, and we'll take a look.
First, always have a look at our documentation.
Go to the online documentation section and select the topic or product that you need help for. Then have a look at the table of content at the left to find your chapter or question.
If you still can’t find it, then contact us directly through mail. If you’re submitting a trouble ticket, make sure to describe your ticket and where you’re stuck so we can speed up our support.
Tickets need to contain:
Pick the edition you want to try for 15 days. No credit card, just your name and email.
Images, video, web pages, PowerPoint and Live Pages on any TV. The easiest place to start.
Start Starter trial →Real PowerPoint on Windows, a report of what played (Proof of Play) and a Control Room for all your screens.
Start Professional trial →Live data from Excel, databases and 20+ sources, screen health alerts and switching screens on and off.
Start Enterprise trial →Not sure? Start with Starter. You can move up any time.
Both come with a 15 day free trial. No credit card, just your name and email.