Support

Digital Signage Support

How to get help and assistance with your digital signage solutions

First, always have a look at our documentation.

Go to the online documentation section and select the topic or product that you need help for. Then have a look at the table of content at the left to find your chapter or question.

If you still can’t find it, then contact us directly through mail. If you’re submitting a trouble ticket, make sure to describe your ticket and where you’re stuck so we can speed up our support.

Tickets need to contain:

• The product you use (e.g., Starter, Professional, Enterprise, or an earlier plan such as Cloud or Live)
• Your subscription number
• Your issue description
  
• Any documents / images that may help us understand how to support you.