Contact Us
Email us with any question or inquiries. We would be happy to answer your questions and set up a virtual session with you.
✉️ info@signagetube.com
FAQ
Frequently Asked Questions
Which operating systems are supported?
Our SignageTube Cloud player works on Android and Microsoft Windows. The scheduling and uploading of presentations can be done via a browser on any operating system.
Our Signagetube Live is running exclusively on Microsoft Windows and PowerPoint because real-time updates are needed.
How long does it take to render my presentations?
For the SignageTube Cloud platform, you upload Microsoft PowerPoint presentations or native videos. The native videos do not need transformation and can be sent (when in the proper format and conditions) directly to your television. PowerPoint presentation, however, first needs rendering into videos on our SignageTube servers before they are sent to the television screens.
How long does it take, that generation? That completely depends on the number of slides, the complexity of the transitions and animations, and most importantly, how long you show your slides. It is not possible to calculate the exact rendering time but roughly you can count one minute per minute of playback. So, when your single slideshow run would take 5 minutes, then our rendering process would need 5 minutes on average to generate its video out of it.
Playback on our SignageTube Live platform is much faster since the PowerPoint presentation itself is sent over to the remote player. No conversation is needed, only the time needed to copy the file. So this is almost instant.
Can SignageTube show real-time data?
You can always decide to update your presentation on your computer and then upload it again to our SignageTube platform for distribution to your screens. There are no limitations on that action.
But if you really want to show real-time content, then consider using our SignageTube Live platform, where an update on your data will be shown on your screens within 1 second.
What file types are supported?
You can upload Microsoft PowerPoint presentations, and movies (in MP4 format) for use in your playlists.
Our SignageTube Live also directly supports images like .bmp, .jpg, .gif etc.
How many displays can you link to a plan?
You need one subscription per display. When you have a shop with 3 displays that you want to manage, then you need 3 subscriptions. You can connect an unlimited number of screens to your account.
Where are the SignageTube Cloud datacenter regions located?
We are currently running 3 data centers: Europe near Amsterdam, East Coast US near New York City, and West Coast US near San Francisco. But no worries, whenever and wherever you have a connection to the internet, you can be served by our SignageTube platform.