Managing Logfiles in SignageTube

Applicable to SignageTube Live

SignageTube provides flexible options for controlling how diagnostic logfiles are handled. By default, the system keeps 15 days of logs in a standard user folder to support troubleshooting. However, you can easily customize the retention period, change the storage location, or disable logging entirely through simple registry settings.

This guide walks you through where to find logfiles and how to configure these options to fine-tune logfile behavior for your specific environment.

Default Logfile Location

By default, SignageTube Live stores its logfiles in the following directory:
%appdata%\INSYNCR\SignageTube Live
%appdata%\INSYNCR\SignageTube Live Designer (standalone)

You can paste this path directly into your Windows Explorer address bar to navigate to the folder.

Changing the Logfile Folder Location

In environments where user profiles have storage restrictions or where logs need to be centralized, you can specify a custom folder for storing logfiles. This is done by adding a registry value that points to your desired directory.

Where to Configure the Log Folder Path

You can define the custom log folder path at the following registry levels:

Scope

Registry Path

Applies To

All users – all SignageTube products

HKEY_LOCAL_MACHINE\Software\INSYNCR\LogFilePath

System-wide

Current user – all SignageTube products

HKEY_CURRENT_USER\Software\INSYNCR\LogFilePath

Only the logged-in user

Current user – specific product

HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\LogFilePath

One specific SignageTube product

Replace [PRODUCT] with the specific product name, such as SignageTube Live.

How to Set a Custom Log Folder

  1. Open Start → Run, type regedit, and press OK to open the Registry Editor.
  2. Navigate to the registry path that matches your desired scope.
  3. If the INSYNCR or SignageTube Live key does not exist, create it by right-clicking the parent key and selecting New → Key.
  4. In the right-hand pane, create a new String Value and name it LogFilePath.
  5. Double-click LogFilePath and set its value to the full path of the folder where you want logs to be saved (e.g., C:\SignageTubeLogs).
  6. Close the Registry Editor.

SignageTube will begin writing new logfiles to this specified directory. Ensure that the application has the necessary permissions to write to the chosen folder.

Adjusting the Number of Days SignageTube Keeps Logfiles

SignageTube creates a new logfile each day to help with diagnostics and support. By default, the system automatically retains 15 days of history and removes older files during the nightly cleanup cycle.

If your environment requires a shorter or longer retention period, you can override the default by adding a registry value. This allows you to fine‑tune how much historical data SignageTube keeps.

Where to Configure Retention

You can define the retention period at three different registry levels:

Scope Registry Path Applies To
All users – all SignageTube products HKEY_LOCAL_MACHINE\Software\INSYNCR\NumberLogFiles System‑wide
Current user – all SignageTube products HKEY_CURRENT_USER\Software\INSYNCR\NumberLogFiles Only the logged‑in user
Current user – specific product HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\NumberLogFiles One SignageTube product only

Replace [PRODUCT] with the product name, like SignageTube Live or SignageTube Live Designer (standalone).

How to Set the Retention Value

  1. Open Start → Run, type regedit, and press OK.
  2. Navigate to the registry path that matches your desired scope.
  3. If the SignageTube key does not exist, create it.
  4. In the right pane, create a new DWORD (32‑bit) Value named: NumberLogFiles
  5. Set its value to the number of days you want to keep (e.g., 7, 30, 60).
  6. Close the Registry Editor.

SignageTube will automatically remove logfiles older than the configured number of days during its next cleanup cycle.

Disabling Logfile Generation Entirely

In some environments—especially those with strict storage limits or where logging is not required—you may want to disable logfile creation altogether. SignageTube allows this through a simple registry flag.

Where to Disable Logging

You can disable logging at the same three levels as retention:

Scope Registry Path Effect
All users – all SignageTube products HKEY_LOCAL_MACHINE\Software\INSYNCR\NoLogFiles Disables logging system‑wide
Current user – all SignageTube products HKEY_CURRENT_USER\Software\INSYNCR\NoLogFiles Disables logging for the logged‑in user
Current user – specific product HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\NoLogFiles Disables logging for one product

How to Disable Logging

  1. Open Start → Run, type regedit, and press OK.
  2. Navigate to the appropriate registry path.
  3. Create the SignageTube key if it does not exist.
  4. Create a new DWORD (32‑bit) Value named: NoLogFiles
  5. Set the value to:
    • 1 → Disable logfile generation
    • 0 → Enable logfile generation (default)
  6. Close the Registry Editor.

Once enabled, SignageTube will stop creating new logfiles immediately.

Get started with SignageTube!

The adventure starts here

FREE TRIAL

.
SignageTube
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.